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In today’s diverse and multi-generational workplace, the way leaders communicate can significantly impact their effectiveness and the cohesion of their teams. One aspect of this communication that is often overlooked is the potential disconnect from the use of language, particularly when there is a significant age difference between leaders and their team members.
The language of leadership across generations
Leadership is as much about inspiring and guiding as it is about communicating. When there is a generational gap between leaders and their team members, particularly when older leaders manage several different generations or much younger leaders, language can bridge or widen this gap. Terms and phrases that were commonplace and resonated with one generation may seem outdated or irrelevant to another. For instance, idioms or cultural references that are second nature to a Baby Boomer may be completely foreign or even amusing to a Millennial or Gen Z team member.
Related: 5 Hacks to Capture Your Gen Z Audience
The use of antiquated phrases or references by leaders may not only confuse, but could also inadvertently signal a disconnect with the current cultural and social milieu that younger generations inhabit. This can make leaders appear less relatable or not get the point across at all, undermining their effectiveness.
If you’re looking for some examples of antiquated phrases or words that might not connect with younger team members, they’re not hard to find. Some of our favorites can be found in this article from HR Magazine. Here are some of the ones that are particularly “disengaging.”
- “Circle Back“: This term is often used to mean revisiting a topic or discussion at a later time. Younger people might prefer terms like “revisit” or “discuss again later.”
- “Boots on the Ground”: This phrase, with military origins, refers to having people physically present in a field or market area. Younger individuals might simply say “team in the field” or “people on site.”
- Synergy“: While still used in business contexts, younger workers might find this term overused or vague, preferring more specific terms like “collaboration” or “teamwork.
- “Dial into a Call” refers to joining a conference call, a phrase that harks back to the era of rotary phones. Younger people might say, “Join a call,” or “Log into a meeting.”
- “Par for the Course”: This golf metaphor means something is normal or expected. Younger people might say “typical” or “usual.”
- “Run It Up the Flagpole” means presenting an idea and seeing if it gets approval. Younger colleagues might say, “Test an idea” or “Get feedback.”
- “Low-Hanging Fruit“: Refers to tasks or goals that are easily achievable. Young people might describe these as “easy wins” or “quick gains.”
Related: 10 Phrases That Need to Be Banned From the Office
Understanding the language barrier
Understanding what’s at stake when communication falters across generational lines is crucial. Language is a powerful tool that shapes not only how we express our thoughts but also how we perceive the world around us. When leaders use language that seems antiquated to younger team members, it can create a sense of “us” versus “them,” fostering an environment where younger employees feel misunderstood or undervalued.
Furthermore, language is closely tied to cultural trends, technological advancements, and social norms, all evolving rapidly. Leaders who fail to adapt their communication style may struggle to engage effectively with younger team members who are more in tune with current trends and digital communication norms.
The impact on team dynamics
The implications of a language disconnect in the workplace extend beyond mere misunderstandings. It can have a tangible impact on team dynamics, employee engagement and productivity. Younger team members might feel alienated or less inclined to approach leaders with ideas or concerns, leading to a breakdown in essential communication channels within the team. This alienation can manifest in decreased morale, lower job satisfaction, and, ultimately, a higher turnover rate among team members.
On the other hand, leaders who make an effort to understand and adapt to the evolving linguistic landscape can create an inclusive and dynamic work environment. Such leaders are often perceived as more empathetic, approachable, and in tune with their team’s needs, fostering a culture of open communication and mutual respect.
Adapting leadership communications
Adapting to a changing linguistic landscape doesn’t mean leaders must adopt every new slang term or meme that emerges on social media. However, it does require a conscious effort to understand different generations’ communication preferences and cultural touchpoints. This adaptation might involve:
- Staying Informed: Keeping abreast of current trends, popular culture, and the digital platforms where other generations spend their time can provide valuable insights into their world.
- Active Listening: Engaging in active listening demonstrates respect and a willingness to understand, helping bridge any communication gaps.
- Language Flexibility: Being flexible with language and open to using simpler, more direct forms of communication can make interactions more effective.
- Cultural Sensitivity Training: Regular training sessions can help leaders and team members appreciate and understand the diverse perspectives within their team.
- Feedback Mechanisms: Encouraging feedback from team members about communication styles can give leaders insights into how they’re perceived and how to improve.
Embracing the change
The dynamic nature of language in the workplace reflects the broader societal changes. Leaders who embrace this change and try to adapt are more likely to foster a collaborative and inclusive work environment. It’s essential to recognize that adapting one’s communication style is not about compromising professionalism or core values; instead, it’s about enhancing the ability to connect and engage with a diverse team.
The role of younger team members
While much of the onus is on leaders to adapt, younger team members also have a role to play. They can help bridge the gap by being patient, understanding the context of different communication styles, and, when necessary, helping to translate or explain current trends and terminologies.
The bottom line is that while a disconnect in language and communication style between generations can pose challenges, it also presents an opportunity for growth and learning on both sides.